AskLIS – The New Knowledge Base at Mitchell College

Everyone has questions. How do I renew my library books? How can I request a title that the library does not own? Where are the academic journals in the library? There is now a new way to get your questions answered, perhaps quicker than you might have thought.

Library and Information Services (LIS) at Mitchell College now makes use of AskLIS, a knowledge management system—or “knowledge base”—used to generate ease of knowledge generation and retrieval. You can link to AskLIS from the library homepage. Simply type your question into AskLIS and you’ll see questions similar to yours cascade below the search box. Click on the question to see the answer. It’s that easy! If your question is new, we’ll e-mail you the answer once it has been added to the knowledge base.

AskLIS is essentially a database of frequently asked questions. It saves us time from answering the same questions over and over again, and saves you time from having to wait to get your questions answered. The more people who ask LIS questions, the larger the knowledge base becomes, and the quicker the community gets its questions answered. So if you have questions, ask LIS, and you can contribute to our growing knowledge base!

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